Terms of purchase

A payment plan is an agreement to purchase a carrier or bundle of items, but to spread the cost over a longer period to make this more affordable. 

The initial cost that you will pay upon checkout is 25% of the total price of your order. You are offered the choice of a 3 month or 6 month plan to pay the remaining 75% which will be divided into either 3 or 6 equal instalments. At checkout you will be given details of each instalment amount, and the date it will be taken. You will be emailed before each instalment is taken. The instalments are taken automatically through our payment system. 

Automatic payment system

When selecting the ‘Try now or spread the cost’ option on an order you will be directed to pay by card through our payment system, Stripe. Stripe saves the payment card in order to take the specified instalments. These are displayed before you checkout, and you can see options for both 3 month payment plan and 6 month payment plans, in addition to the cost that you will pay upfront. The upfront cost is 25% of the full price.

The total price will be the same as if you were buying the carrier outright. 

You are responsible for ensuring that there are funds to cover the balance payment, and that you update us if your card is cancelled to ensure that we hold a valid payment card until the balance is paid. 

Paying the installments

The monthly instalment costs will be the remaining 75% of the total price divided by the number of months of the payment plan; either 3 or 6 months.

You will receive several email reminders in the week before each payment is due to be taken to give you notice to ensure that you have sufficient funds in your account to cover the payment. Each month for the duration of your payment plan, payments will be taken automatically.

You are responsible for ensuring that there are funds to cover the balance payment, and that you update us if your card is cancelled to ensure that we hold a valid payment card until the balance is paid.

Failed payments

If Stripe attempts to take an instalment, but fails to do so for any reason, such as because of insufficient funds, or because the card is no longer active, then you are in breach of your agreement. Stripe will email you to notify you of the failed payment attempt. It will reattempt to take payment once a day.  

We will contact you within 7 days if we are unable to take the balance payment. There is a discretionary £10 admin fee for every attempted phone call.  When we hear from you we will take payment details, and arrange to process the instalment, as well as invoice you for any additional fees incurred. 

We reserve the right to take you to small claims court if we cannot contact you to take a balance payment, or if we do not receive payment of invoice for fees within 14 days of them becoming due.

Purchasing a carrier through a try before you buy option is a contract to purchase the carrier unless returned within the specified two week trial period. During this period you can use the carrier freely [see conditions of use for details].

The cost is an upfront payment of 40% of the carrier price. If you decide to keep the carrier then the 60% balance payment will be taken after the end of the trial period. If you return the carrier within the trial period you will receive a refund of the amount you paid minus the £15 fee for the trial. 

At the end of the trial period, if we do not received the carrier back, or it is returned in an unacceptable condition, then the balance payment will be taken.

Automatic payment system

When selecting the ‘Try before you buy’ option on a product you will directed to pay by card through our payment system, Stripe. Stripe saves the payment card in order to take the agreed balance payment of 60% of the carrier price after the end of the trial period unless we receive the carrier in acceptable condition within the agreed period.

You are responsible for ensuring that there are funds to cover the balance payment, and that you update us if your card is cancelled to ensure that we hold a valid payment card until the balance is paid. 

Paying the balance

If you love your carrier and wish to keep it, and we hope you do, then you don’t need to do anything. The payment will be taken 3 weeks after the original purchase date from the card on which you paid using the card details saved by Stripe. 

You will be emailed in the run up to the payment date. You are responsible for ensuring that we hold details of an active card with access to sufficient funds to cover the balance payment.

Conditions of use and return

You can use the carrier during your trial period. Try before you buy allows you to use the carrier and accepts that you may get baby spit, a little toddler snack or sticky finger residue, or some mud on a carrier. You may wash the carrier during the period, but you don’t have to.  

Look after the carrier and use it as your own. You cannot make any permanent or irreversible changes to the carrier, damage it, or mark or stain it in any way that remains after we wash it. Usual grubbiness, however, is understood and expected.  

You must keep all packaging, tags, manual and removable accessories, and return these  if you choose to return the carrier you have on try before you buy.

Returning your try before you buy carrier

If you wish to return your try before you buy carrier then package it carefully with all its labels, packaging, and manuals and return it to the following address within your agreed 2 week trial period

CalmFamily returns
c/o/ Jeni Atkinson
33 Cyprus Avenue
Beeston
Nottingham
NG9 2PG

Once we receive the carrier on time and in an acceptable condition we will refund your payment of 40% minus the £15 fee for your trial period.

Late fees and additional charges

Late fees are payable at £3 per day for every day outside the agreed two week trial period, plus a discretionary £5 admin fee. 

Returning a carrier after the balance payment has been taken

If your try before you buy carrier arrives back with us after the balance payment has been taken, but within 30 days of being dispatched to you, then we will refund the total amount you have paid, minus the £15 fee for the trial period, £ per day late fees, and a £5 admin fee. 

If the carrier arrives back more than 30 days after we dispatch it to you then we are not obliged to offer any refund. 

Please contact us if you are having difficulties returning your carrier so that we can bear this in mind and reach a mutually agreeable solution.

Returning a carrier in a condition deemed unacceptable

If a carrier is returned to us in a condition deemed unacceptable, or unsaleable, for example, if it is stained or damaged, then we will contact you by email to let you know that we are declining the return. 

The carrier will not be marked as returned and the system will collect the 60% balance fee 3 weeks after the original purchase date. We will email you to offer you the option to pay for postage to have the carrier returned to you. 

Please respond within 10 days of the balance payment being taken if you wish to arrange this. After this the carrier will no longer be available for you. 

Failed payments

If Stripe attempts to take the balance payment but fails to do so for any reason, such as because of insufficient funds, or because the card is no longer active, then you are in breach of your agreement. Stripe will email you to notify you of the failed payment attempt. It will reattempt to take payment once a day.  

We will contact you within 7 days if we are unable to take the balance payment. There is a discretionary £10 admin fee for every attempted phone call.  When we hear from you we will take payment details, process the balance payment and invoice for any additional fees incurred. 

We reserve the right to take you to small claims court if we cannot contact you to take a balance payment, or if we do not receive payment of invoice for fees within 14 days of them becoming due.

The CalmFamily free stretchy wrap hire scheme is a purchasing contract for a brand new stretchy wrap with a 4 week trial period, rather than a rental contract.

During the 4 week trial period you may use the stretchy wrap and return it to us, at your own cost, and incur no further fees.* 

During the trial period you have the option to buy the stretchy wrap you have on hire. To do this, simply do not return the stretchy wrap to us. This will the automatic balance payment to be taken 5 weeks after the date on which you placed your order.

If you are certain that you will not wish to purchase a stretchy wrap, but may wish to use one for longer than 4 weeks then you may wish to consider hiring a stretchy through our rental system. These are available for 6 or 12 weeks hire period with the option to extend if needed.

*Late fees, and fees for damaged goods may apply.

Automatic payment system

When selecting the ‘Try now or spread the cost’ option on a stretchy wrap you will be directed to pay by card through our payment system, Stripe. Stripe saves the payment card in order to take the specified balance payment. The amount and date due is clearly stated when you click ‘Try now or spread the cost.’ 

This payment is taken only if:

  • we do not receive the stretchy wrap return prior to the agreed payment date
  • OR the stretchy wrap is returned to us in an unacceptable condition.

You are responsible for ensuring that there are funds to cover the balance payment, and that you update us if your card is cancelled to ensure that we hold a valid payment card until the balance is paid. 

Keeping your stretchy wrap

If you love your stretchy wrap and wish to keep it, and we hope you do, then you don’t need to do anything. The payment will be taken 5 weeks after the original purchase date from the card on which you paid using the card details saved by Stripe. 

You will be emailed in the run up to the payment date. You are responsible for ensuring that we hold details of an active card with access to sufficient funds to cover the balance payment.

Conditions of use and return

You can use the stretchy wrap during your trial period. You may wash the wrap during the trial period, but you don’t have to. We understand that newborn babies frequently spit up, or have nappy leaks. 

You do not have to return the stretchy wrap to us freshly laundered at the end of the trial period. However, please look after the carrier and use it as your own. You cannot make any permanent or irreversible changes to the carrier, damage it, or mark or stain it in any way that remains after we wash it.

Do not cut off any sewn in care labels, pin anything to the wrap, or do anything that may cause the fabric to be damaged. For example dragging the ends of the stretchy wrap along rough ground as you walk, catching it on sharp objects or trapping it. This can damage the fabric and make it unsafe to be used or sold.

You must keep all packaging, tags, and manual/instructions and return these with the stretchy wrap if you choose to return your CalmFamily free stretchy wrap hire scheme wrap.

Returning your CalmFamily free stretchy wrap hire

If you wish to return your CalmFamily free stretchy wrap then package it carefully with all its labels, packaging, and manuals and return it, at your cost,  to the following address within your agreed 4 week trial period:

CalmFamily returns
c/o/ Jeni Atkinson
33 Cyprus Avenue
Beeston
Nottingham
NG9 2PG

Once we receive the wrap on time and in an acceptable condition we will change its status to returned on our online system, which will ensure that the balance payment will not be taken after 5 weeks.

Late fees and additional charges

Late fees are payable at £3 per day for every day outside the agreed four week trial period, plus a discretionary £5 admin fee.

Returning a stretchy wrap in a condition deemed unacceptable

If a stretchy wrap is returned to us in a condition deemed unacceptable, or unsaleable, for example, if it is permanently stained or damaged, then we will contact you by email to let you know that we are declining the return. 

The stretchy wrap will not be marked as returned and the system will collect the balance fee 5 weeks after the original purchase date. We will email you to offer you the option to pay for postage to have the stretchy wrap returned to you. 

Please respond within 10 days of the balance payment being taken if you wish to arrange this. After this the stretchy wrap will no longer be available for you.

Returning a stretchy wrap after the balance payment has been taken

If your stretchy wrap arrives back with us after the balance payment has been taken we are not obliged to offer any refund. 

Please contact us if you are having difficulties returning your stretchy wrap so that we can bear this in mind and reach a mutually agreeable solution.

Failed payments

If Stripe attempts to take the balance payment but fails to do so for any reason, such as because of insufficient funds, or because the card is no longer active, then you are in breach of your agreement. Stripe will email you to notify you of the failed payment attempt. It will reattempt to take payment once a day.  

We will contact you within 7 days if we are unable to take the balance payment. There is a discretionary £10 admin fee for every attempted phone call.  When we hear from you we will take payment details, process the balance payment and invoice for any additional fees incurred. 

We reserve the right to take you to small claims court if we cannot contact you to take a balance payment, or if we do not receive payment of invoice for fees within 14 days of a payment becoming due.

We want you to be happy and we care about our reputation. We take great pride in being fair and honest. So we have a flexible and easy to use returns policy.

We have a 30 day no quibble return policy for all new slings, carriers and accessories you buy from us.

All we ask is that you treat the sling or carrier like you would if trying it on in a department store. Please also ensure you keep all packaging (including any clear bag) intact. Ripped or damaged packaging affects the resale value of the item and means a return may not be accepted. Try the item on at home briefly to see what you think.

Please do not try to return something covered in mud, hair, vomit or worse!
Please do not remove tags from the carrier or accessories until you are sure you will be keeping it. Please keep all carriers away from pets, and use in a pet hair free environment until you are certain you are keeping it.

If you want to return or exchange something – just let us know within 30 days of you receiving it by emailing hq@calmfamily.org
The return needs to be agreed within this 30 day period and we need to receive the item back within a week of the agreed return.

If you wish to exchange for a different size or pattern then additional postage and packing charges will apply, as well as any difference in price.

Please send all returns to:

CalmFamily retail returns
c/o Jeni Atkinson
33 Cyprus Avenue
Beeston
Nottingham
NG9 2PG

You can send it back using any postage method you would like, but we ask that you obtain and provide proof of posting for all returns/exchanges. As the item is considered to be in your care until it arrives back with us. If it goes missing in the post you will need to raise a claim with the postal service you have used. This may affect your ability to return or exchange the item within the 30 day period. 

If you are sent the wrong items by us in error, or the items that you receive are damaged or faulty on delivery then please get in touch. We will arrange return postage at our cost and offer you the option of refund or replacement for your items.

All orders over £25 can receive free 2-5 day shipping via Royal Mail. 2nd Class UK postage. This is not a tracked service. We aim to dispatch all orders on or by the next working day. Orders placed before 10am Monday-Friday will be dispatched on the same day.  

For paid for or upgraded shipping services we use:

Under £25: Royal Mail 2nd Class UK delivery. This is not a tracked service.

Royal Mail 1st Class postage. This is not a tracked service. 

Royal Mail Special Delivery by 1pm (or 4pm during Covid measures) This is a tracked service. 

Royal Mail Special Delivery by 1pm  on Saturday (or 4pm during Covid measures) This is a tracked service. 

All orders are posted using Royal Mail services and all should be received within 5 working days of dispatch.  However Royal Mail does not guarantee this, and will not consider an item to be late or missing until 2 weeks has elapsed..

If you need guaranteed next day delivery please upgrade to Royal Mail Special Delivery. If you need your order guaranteed for Saturday delivery please use the Saturday Special Delivery option.

We only ship Monday-Friday excluding public holidays.

These terms and conditions of sale shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.